REQUESTING SUPPORT
Sometimes you may find yourself in need of support, whether you’re playing in a tournament or simply have questions about the Rival X platform. To contact a support representative or moderator, you should first log into your Rival X account. If you can not log into your Rival X account, please email support@gorival.com. Upon logging into your account, please use one of the following methods to contact support:
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Click the hamburger menu on the main menu bar (the 3 horizontal lines) and click “Help”. Type your inquiry and send. Responses from Rival can be found via the “Messages” tab through the main menu bar
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From any tournament page, scroll down and click the “Need Help?” button. Type your inquiry and send. Just like above, responses can be found in the “Messages” tab.
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Once a tournament starts and you’re on your match page with your opponent, click “request moderator”. Responses will appear in the “Messages” tab.